ORDERS & RETURNS
Track an order or start a return
Check the progress of an existing order, or arrange a return under our 30-day money-back guarantee. Have your order number ready and we will take care of the rest.
Track your order
Enter your order number and the billing email from your confirmation to see the latest status.
Returns & refunds
30-day money-back guarantee on every order, plus a 12-month warranty as standard.
How to start a return
- Contact us within 30 days, quoting your order number.
- We confirm your return authorisation and the return address.
- Send the laptop back in its original condition and packaging.
- Once checked, your refund is processed within 5 working days.
Developed a fault within the warranty period? Get in touch and we will arrange a return-to-base repair or replacement.
Looking for a refurbished laptop today?
Browse tested laptops with free UK delivery and a 12 month warranty.